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December 2, 2019
Question

QB retrieved no bank transaction from my linked account for 6 weeks. The bank sees no issue on its side. I can connect to the bank from QB. Mobile & desktop fail. Ideas?

  • December 2, 2019
  • 1 reply
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1 reply

JoesemM
December 2, 2019

Thank you for posting in the Community, @ghasking.

 

You can retrieve the transactions from your linked account in QuickBooks. I'll provide the steps below.

 

  1. Go to Banking on the left panel.
  2. On the Banking page, click on the Update button.
  3. If you’re unable to connect, please wait for 2 or 3 hours and try again.


If you get the same result after updating the connection, you can bring transactions into QuickBooks Online by using the WebConnect feature. You can refer to the Import bank transactions from Excel CSV file to QuickBooks Online article for the detailed instructions.

 

If you receive an error message or code, refer to this article: Fix banking errors.

 

Also, you can check this article to learn how QBO process your bank and credit card accounts to download your recent transactions: Connect bank and credit card accounts to QuickBooks Online.

 

Get back to me if you have other questions. I'm always here to help. Take good care!

December 3, 2019

I have the same issue, I have just discovered with two of my client files. Bankfeed has been connected happily since july 19 and running along with no problem. Now it is saying that is has updated (5hrs ago) but zero transactions have been added since 18/11/19. I know my client has had hundreds of transactions since then. Both of these with issues are with Commbank.

Zac Product Champion
December 4, 2019

Hi LadyBirdAccounting, 

 

Thank you for sharing your experience with us. 

 

So that we can better support you on this, do you mind contacting our support team so we can help resolving this for you? 

 

Thank you and please let us know if you require additional assistance on this.