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max-clean
May 16, 2021
Question

This is now becoming a regular occurrence, I am not receiving ANZ bank feeds for Fridays until middle of the following week. Is anyone else having the same problem. :(

  • May 16, 2021
  • 3 replies
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3 replies

Angelyn_T
Angelyn_T
May 16, 2021

I'm here to take care of your banking concern today, @max-clean.

 

There are no reported cases about ANZ bank not downloading transactions to QuickBooks. To isolate the issue, you can perform some troubleshooting steps. I'll guide you how.

 

To get started, I recommend visiting your bank's website. This way, you can check if they have ongoing website maintenance which might be the reason why transactions not added to QuickBooks.

 

After that, you can go back to QuickBooks Online and do the manual update from the Banking page to refresh the connection between your bank and QuickBooks.

 

Here's how: 

 

  1. Click on Transactions or Banking at the left pane.
  2. Go to the Banking page, then select Update.
  3. If asked, enter your Multi-Factor Authentication (MFA). Then select Continue update.

 

If you receive error messages, you can use this link as your guide in fixing the issue: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

If the same thing happens, you might need to import the bank transactions manually. Here are some references that you can use:

 

 

Feel free to hit that Reply button if you have additional banking questions. Have a great day ahead!

N
nybf
May 24, 2021

My ANZ feeds didn't work friday and still nothing today (monday).

error 163

    K
    Kristian__S
    May 25, 2021

    Hi nybf,

     

    Thanks for reaching out with your response.

     

    If the above troubleshooting has still not resolved the bank feed issue for you then I would suggest getting in contact with one of our customer support agents who will provide further support for this matter.

     

    You are able to get in touch with them using this link - https://help.quickbooks.intuit.com/en_AU/contact

     

    Hopefully we can get your bank feeds working again in no time.

     

    Kristian. 

    S
    Summit Music
    May 30, 2021

    I am having exactly the same issue. This is the fourth time this has happened to me in the past 2 years.  I have discovered a pattern: every time when ANZ updates its online app, BANG communication with QB stops or stuffs up.   The fault lies with ANZ, not with QB.  But for some annoying reason, ANZ expects QB engineers to fix it by referring you to them.  I suggest you do the same as I have done, and lodge a formal complaint with ANZ.  You will be fobbed off by some standard response and have your “case referred to some management team”.   I am seriously considering switching banks.  But yes, frustratingly you can only sit back, wait and keep your fingers crossed that this will be fixed soon.

    MJoy_D
    MJoy_D
    May 30, 2021

    This is not the kind of experience we want you to have, @Summit Music.

     

    While waiting for the fix to be implemented by your bank, I suggest adding those bank transactions manually. You’ll have to manually download the transactions from the bank. Then, upload the file to your account.

     

    To download bank transactions:

     

    1. Go to your online banking account to get your file.
    2. Check or follow your bank’s instructions to get a copy of the data and then save it on your computer.
    3. Ensure that the data range is at least one day before your oldest transaction to avoid duplicates.
    4. Please take note of the supported file format and size. 
    5. Download your transactions and save the file to your desktop. 

     

    To upload the file to your QuickBooks account: 

     

    1. Go to the Banking menu and select the bank where you’re uploading the transactions from the Banking tab.
    2. Click the Lin account drop-down and select Upload from file. 
    3. On the window that appears, click the Browse button and choose the file that you’ll be downloading. 
    4. Click on Open, then Next.
    5. Follow the onscreen instructions. Match the columns on the file with the banking fields in QuickBooks, then select Next.
    6. Click on Let's go. QuickBooks will now add the transactions to your account.

     

    Here's more information on how to manually add your transactions: Manually upload transactions into QuickBooks Online.

     

    From here, you can now categorise and then reconcile the transactions.

     

    Let me know if there’s anything else that I can assist with your bank connection by leaving a comment below. I’m always here to assist. Have a wonderful day!

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