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michael-green
May 28, 2025
Question

Transactions - Westpac Bank Feed imports broken for credit cards and no date for Quickbooks to fix !!!

  • May 28, 2025
  • 1 reply
  • 0 views

From: Intuit QuickBooks Online Sent: Tuesday, 27 May 2025 2:01 PM To: Subject: Important: Westpac standard bank feeds are no longer active Upgrade to direct bank feed to keep your transactions up to date ͏ ͏ ͏ ͏ ͏ ͏ Sign in Action required: please check your bankfeeds Hi [PII removed], We’ve been advised that due to a recent upgrade in Westpac’s security protocols (which includes Westpac, St George, Bank of Melbourne and BankSA), standard bank feed connections between your account for Solvent Green IT Solutions Pty Ltd and QuickBooks Online have been interrupted. What do you need to do? For Savings, Checking & Loan Accounts: To keep your transactions flowing into QuickBooks, you can upgrade to a premium direct feed connection. Direct feeds are stable, secure and are free to set up. How to set up a direct feed For Credit Card Accounts: Direct feeds are not available for credit card accounts. Transactions for these accounts will need to be manually uploaded via a csv. file and imported into QuickBooks Online. How to manually upload transactions We’re here to help Our Customer Success team is on hand to help you if you have any questions or need support. We’re sorry for any inconvenience caused. Sincerely, The QuickBooks Team We're here to help Visit Learn & Support Contact Customer Support View on web This message was sent to [PII removed], as an Intuit customer, consistent with your email preferences. If you have chosen not to receive marketing messages, you will continue to receive business communications about your selected Intuit product(s), which may either affect your service or software, your account, or which may be legally required. Security | Global Privacy Statement © 2025 Intuit Inc., Trademarks. Level 34, [PII removed].

1 reply

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IrishA
May 29, 2025

We understand that recent updates to Westpac, St George, Bank of Melbourne and BankSA security protocols have affected the standard bank feed connections to QuickBooks Online, Michael.

Westpac and its partners have recently enhanced their security measures and, as a result, have phased out support for standard data feeds. 

To provide you with a more secure and stable banking experience, we recommend upgrading to a direct bank feed for your savings, checking, and loan accounts. This will help you better safeguard your financial information while allowing for seamless access to your account data.

If your account meets the necessary qualifications, please check this article for guidance on managing your bank connection to QuickBooks.
 

 

However, direct feeds are currently not available for credit card accounts. As a workaround, we can manually upload your transactions using a CSV file into QuickBooks Online.

For the latest updates concerning these changes, we recommend reaching out to our dedicated phone support team. Here’s how you can contact them:
 

  1. Click on the Help (?) icon located in the top right corner.
  2. Choose the Search tab.
  3. Select Contact Us, pick on the topic provided to be connected to the right expert.
  4. Once selected, you can choose your preferred method of communication either through a Callback or by starting a Chat.
  5. Follow the on-screen steps.

 

After you've connected your bank or downloaded your latest transactions, you might want to categorise these transactions to put them in the correct account. 
 

Please feel free to add your comment below with any inquiries you may have about QuickBooks. Have a wonderful day.

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michael-greenAuthor
May 30, 2025

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