Question
Westpac, BankSA, Bank of Melbourne, and St George Bank errors 102/ 103/ 105
Some customers may have received emails prompting you to 'Update your credentials' for Westpac, St George, BankSA or Bank of Melbourne connections. This email is sent to Primary Admins of accounts with Westpac group banks attached and is caused by some current outages.
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INV-123967: Unable to connect Westpac bank accounts with QuickBooks, getting an error 102/103
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INV-123969: Unable to connect St. George Bank bank accounts with QuickBooks, getting an error 105
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INV-123970: Unable to connect BankSA bank accounts with QuickBooks, getting an error 105
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INV-123971: Unable to connect Bank of Melbourne bank accounts with QuickBooks, getting an error 105
Westpac and its subsidiaries have Direct Feeds available for Personal and Business banking accounts (excluding foreign currency accounts), we suggest that customer upgrade to Direct feeds if possible:
For those unable to upgrade to direct feeds (Credit Card accounts) we suggest customer upload transactions via CSV if they are unable to wait for the bank feed to be restored.
If you would like to receive updates on these investigations via email, start a chat via your QBO and request to be added to the INV # above that corresponds to the Bank feed issue you are experiencing.
Got questions about bank feeds, upgrading to Direct Feeds, or uploading transactions by CSV? Reply below and our product experts will give you step by step assistance!