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K
KLDAlexander
November 1, 2020
Question

What is direct bank feed? Why won't my bank accounts update immediately and does direct bank feed help?

  • November 1, 2020
  • 1 reply
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Original commenter did not share additional details

    1 reply

    Steven_Product Champion
    Steven_Product Champion
    November 1, 2020

    Hi KLDAlexander,

     

    The option for a Direct Bank Feed relates to a superior option where you do not need to select the Update option each time you sign in to get new transactions, instead it will be updated automatically. With a Standard Feed, this will require a manual update from yourself when you sign in to get new transactions to be available for categorisation. 

     

    If you have set up a Direct Feed for your respective bank, but have not gotten any new transactions it would be best to reach out our friendly support team by clicking here.

     

    Thanks,

     

    -Steven

    K
    KLDAlexanderAuthor
    November 2, 2020

    Thanks for your reply - but my current problem is that setting up a direct bank feed takes a couple of days - I need to send statements to my clients and pay my suppliers but my bank accounts are not updating at all! They are just continuously displaying the update symbol and doing nothing, until every now and then i get the notice found in my uploaded screenshot.

    Is this fixable? 

    Steven_Product Champion
    Steven_Product Champion
    November 2, 2020

    Thanks for getting back to me, 

     

    It would be best for our support team to view the bank feed behind the scenes and get more info for a possible escalation. As mentioned it would be best to reach out our friendly support team by clicking here.

     

    With Direct Feeds that don't update new transactions showing on your online banking we would need t get our banking team to escalate this for you. 

     

    Thanks, 

     

    -Steven

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