A payment that shows up in my bank transactions and in my client payments does not show up in my bank register. How do I fix this?

Hi paul-seemorewind,

Thanks for reaching out here.  Welcome!  It's important that your funds are received and your books remain balanced.  QuickBooks Online Payments records the transactions for you.  However, since the funds are not in your bank register, I encourage you to contact our Customer Care team outside of Community.  They'll work with you on a personal level and provide any information available for the missing transaction.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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If you have any other questions, please feel free to reach back out.  We would be happy to help!