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March 30, 2020
Question

Anyone having issues reconciling QB with their bank? Since March 20th my books don't balance and QBs tells me it is the institution, RBC Canada. Anyone experience same?

  • March 30, 2020
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1 reply

AddieC
March 30, 2020

Hello, 


Reconciliation is an important step in order to keep your bookkeeping up-to-date. If you've synced your bank account to QuickBooks Online, you'll find that you save so much time during reconciliations, as everything is located in one place. I'd be happy to explain why you may be experiencing issues with your RBC account and QBO.

 

Our engineers have recently been made aware of an ongoing issue with RBC and the bank feeds in QuickBooks Online. Some users are experiencing trouble updating the account to bring in recent transactions.

 

If your balance is incorrect, it's likely caused by missing transactions. I'd recommend reaching out to our tech support team to see if your account is impacted by the ongoing back-end issue. Our engineers are currently working to get this back up and running in no time. 

 

You can also refer to this article to learn the reconcile workflow in QBO and resolve common issues such as fixing off balances: Reconcile accounts in QBO.


I hope this helps get you started so that you can complete your reconciliation with ease. 

Have a great day.