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December 6, 2022
Question

Anyone know when Royal Bank bank feeds will be fixed it has been 20 days still not pulling anything in or updating bank balance

  • December 6, 2022
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1 reply

December 6, 2022

Hi sleepwell2013,

 

Thanks for reaching out here.  I see you've touched base with us in another Community post for this, and I'd be happy to advise!

 

Our Development Team continues to work diligently to resolve the issue with the Royal Bank of Canada.  Although we don't have an ETA for resolution, you can manually upload your transactions in the interim.  If you'd like to be notified when the issue has been fixed, please contact us outside of Community so we can get that set up for you.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have other questions, feel free to reach back out.  We're always happy to help!