Are others having issues with bank feed update and connections?

Try opening your QBO account on any private/incognito browser.

Hi Karen Chassé,

Welcome to Community!  Your banking is a vital part of your business and I can see how concerning this can be, when you're unable to upload your transactions into QuickBooks Online. This can happen as a result of system updates or possible web maintenance.  Our Development Team will review the situation and work with your financial institution to get reconnected as soon as possible. I recommend contacting us so we can have a look at this from our end and take the necessary steps to get you back to the benefit in a timely fashion.  In the interim, I'd be happy to assist you with manually uploading the transactions to keep your account up to date!

Before you begin, I suggest jotting down the last transaction that was uploaded in QuickBooks.  This is to avoid any duplicate entries.  You can do that by going to the Gear > Chart of Accounts > Account History.  When you're able to continue with automatically updating your transactions, QuickBooks will recognize these entries and proceed from the last transaction and onward.

Lets get started!  Log into your bank's website and download your transactions in csv format, based on the starting date you've established previously.  Open the file and format it prior to uploading it into your bank feed. Save the file when finished.

Here's how to upload the transactions:

1. Log into QuickBooks Online. From the Banking or Transactions menu, select the Banking tab

2. Choose tile for the account you're uploading the transactions into

3. Click on the ▼ dropdown arrow beside Link account and then Upload from file

4. Hit Browse and open the csv file, then click Next

5. From the Account ▼ dropdown, choose your account and hit Next

6. Follow the onscreen steps to match the columns in the file with the correct fields in QuickBooks and hit Next

7. Select the transactions to import and continue through the prompts

8. Choose Yes

9. When you're ready, hit Let's go

Follow these steps if you notice any duplicate entries:

1. From the Review tab, checkmark the box beside all duplicated entries

2. Select Exclude from the tab that appears

Note: You can permanently delete the transactions from the Excluded tab by selecting all items and then hit Delete. This process is irreversible and any transactions deleted in error will need to be recreated manually.

Here's a handy article to have for future reference on how to manually upload transactions into QuickBooks Online.

Please don't hesitate to reach back out with any other questions. We'd be glad to help!