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Bookeeping101
March 26, 2021
Question

Bank Feed Screen - duplicates

  • March 26, 2021
  • 1 reply
  • 0 views

Hello,

 

I have items showing in the Downloaded Transactions portion of the screen as unmatched, when they already have been matched and also exist at the top (related bills are also showing as paid).

 

I'm not sure if this is a glitch in the bill payment process or in the bank statement updating process, but how do I get rid of them at the bottom so they're no longer visible (and I can properly keep track of what is still outstanding to deal with)?    

 

Thanks in advance,

1 reply

Rebecca R
Rebecca R
March 26, 2021

Hello again Bookeeping101,

 

I hope you're doing well. I love that you've been using the bank feeds feature in QuickBooks Desktop to download your transactions so that you don't have to enter them all manually. Duplicate transactions can be tricky to handle, so I want to point you in the right direction to get this resolved.

 

If you're seeing transactions in the Downloaded portion of the bank feed that you've already matched, and you're sure they've already been matched, a screen share with one of our agents will be a great way to get to the bottom of this. It sounds like there may be an issue with either your bank feed or your bill payment transactions, and since I want you to get the best support on this, I'd like to invite you to contact our team of experts outside of the Community. Seeing exactly what you see, and using their tools and troubleshooting techniques will be the fastest way for you to get a resolution. Check out our Contact Us page to get in touch.

 

I know you'll get this resolved in no time, so I hope you enjoy your weekend!

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