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A
apenn
November 26, 2019
Question

bank feeds

  • November 26, 2019
  • 1 reply
  • 0 views

I downloaded my transactions from my bank account and in the bank feeds area it won't match anything.  

When I went to reconcile hoping that would take care of it, and it reconciled fine, but the transactions are still there.  How do I remove them or do I need to change every date to the date the cheques were cashed instead of the dates that they were written??

 

Never had this problem before.

1 reply

J
JamesM
November 26, 2019

Hi there,

 

Welcome back to the Community. It's important you're not seeing those transactions after completing the reconciliation. 

 

Don't worry, I'll help get to the bottom of this. Based on what you've described, you'll just need to exclude the unwanted transactions. Here's how to exclude them: 

  1.     Click the Banking menu.
  2.     Select the correct account.
  3.     Go to the For Review tab then mark the items you're deleting.
  4.     Click the Batch actions button.
  5.     Choose Exclude Selected.
  6.     Once done, go to the Excluded tab.
  7.     Mark the transactions again then click the Batch actions button.
  8.     Click Delete.   

The reason why you're having trouble with matching is that the option to match a reconciled transaction is unavailable. Going forward you'll have to match the transactions first then reconciling them after. 

 

Let me know if this helps. I'll be on standby in case you need further assistance. 

 

 

 

A
apennAuthor
November 26, 2019

Thanks for the reply.

 

But that really isn't the case.  

The transactions did not match before I went to reconcile the account.

 I thought by reconciling the account the transactions on the bottom screen would be matched.

 

All the transactions I want to match are in the above screen.  But the will not match with the transactions on the bottom screen.

J
JamesM
November 26, 2019

I see what you're saying. At this point, I recommend contacting our support team for further assistance. You can use this link here for the contact details. Let me know if you have other questions.  

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