Skip to main content
D
DGrigg
December 4, 2024
Question

Bank transactions say they updated but none are showing up as downloaded

  • December 4, 2024
  • 1 reply
  • 0 views

When I click update on the bank transactions, it spins and then says it's updated but there are no transactions downloading to categorize even though we know there are transactions waiting to be downloaded.  Is this a current issue.  It was updating a few days ago but now nothing is being brought in.  No error codes come up either.  

1 reply

A
Alex M
December 4, 2024

Hi there DGrigg,

 

Thanks for reaching out about your bank connection. QuickBooks Online is a great tool able to connect to multiple banks' websites to import transactions. I can provide some information about bank connection errors.

 

The first step to try to resolve any bank connection errors would be to click on the pencil icon beside the affected account on the Banking section, then Edit sign-in info. Enter the information that you use to sign into the affected bank's website, then once done, save. After this, try to force a transaction import by clicking Update.

 

If the updating of login information for the bank didn't work, then I recommend trying the steps in this article. There are steps to try for all bank issues, and there are some further articles with specific troubleshooting steps for common errors seen.

 

If you have any further questions or need more assistance, feel free to reach out here.

Terms & ConditionsAccessibility statement