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M
Mouselette
December 6, 2021
Question

Banking: Record Deposits. It's out of whack...?

  • December 6, 2021
  • 1 reply
  • 0 views

Hi everyone!

 

I have been intrigued by this icon that now has a red "2" showing.

When I made the transfer from an older version, a '1' was showing and never disappeared, until now.

 

I have no idea what it is.... All my deposits are done.

What is it? How do I fix this?

I am using the QB 2020 Desktop Pro version

 

Thanks!

 

1 reply

J
JamesM4
December 7, 2021

Hi Mouselette,

 

Welcome to the Community. It's vital you're able to view all your deposits. Don't worry, I'll be happy to help so you can get back to doing what you love. QuickBooks is designed to help you save time and I'd like to help make sure you experience this benefit. 

 

Based on what you've described, I encourage you to troubleshoot this issue using the QuickBooks Desktop Tool Hub. The QuickBooks Tool Hub is designed to help fix issues and errors in QuickBooks. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. You're more than welcome to reach back to me in case you have questions while going through the article. In case this issue persists, I encourage you to contact our support team so they can take a closer look at your account and assist you further. 

 

You can reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here. Feel free to keep me posted on how you make out, I'll be one message away in case you need anything else. 

 

M
MouseletteAuthor
December 7, 2021

Hello James,

 

Thank you for reaching out this quickly.

I did use the Tool Hub - and in the past, it proved very useful in fixing many problems - but to no avail at this point

I should state that I've come a long way in cleaning up a big mess the upgrading of QB left... I was still using the WONDERFUL QB Pro 2006 (in French) that had the multiple units available, when my computer died. I had to go through QB Pro 2012 before converting to QB Pro 2020 (Always desktop). The mess was more at the inventory level... I bet there must be an issue with 365 I use in French, QB being the only software in English.

 

Anyway, I'll see if reconciling a few accounts will clear up the issue.

If it doesn't I will contact the number you've given me.

 

Thanks!

 

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