Bulk bank deposits that include refunds given, how can I "find match" when refunds don't show up? tried "resolve diff" but it adds line item to bank reconciliations

Hi darla-langstaff-,

Welcome to Community!  QuickBooks Online Payments is a dynamic way to let your customers pay directly from their invoice.  To ensure you're able to match the deposits seamlessly, I feel you'd benefit from contacting us outside of Community.  This will allow our Customer Care team to work with you on a personal level, and navigate you through the path of success!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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