Skip to main content
December 23, 2022
Question

Can someone give me some direction on bank feeds being matched/added, but are not showing up in the Rec page?

  • December 23, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

December 23, 2022

Hi sue30,

 

Thanks for reaching out here.  Reconciling your account in QuickBooks Online is essential in keeping your books balanced.  I'd be glad to assist!

 

When transactions are missing from the reconciliation screen, it could indicate they've been previously reconciled.  Here's how to locate them;

1. Open your Settings ⚙ and select Chart of Accounts

2. Locate the account and click on Account History in the Action column

3. Open the Filter and use the ▼ dropdown menu to select Reconciled in the Reconciled Status field

4. Click on the reconciled transaction and remove the 'R'

That should do it!

 

If you require additional assistance, please don't hesitate to contact us outside of Community.  We'd love the opportunity to work with you directly and ensure you're able to reconcile your account in a timely fashion.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

If you have other questions, feel free to reach back out.  We'd be happy to help!