Can someone tell me how to able a credit memo or refund when you are trying to reconcile a your debit terminal or a remittance statement

Hi harrowpt,

Creating credit memos and recording refunds are important parts of balancing your books. QuickBooks Online gives you the tools you need to stay on track. I can help you with instructions for creating these types of transactions.

Creating a refund receipt or credit memo in a few easy steps:

1. Go to +New in the upper lefthand side.
2. Select either Refund Receipt or Credit Memo.
3. Fill in all the required information.
4. Click Save and Close.

If you'd like more details or to view a tutorial video, check out these links I've included:

• How to refund customers in QuickBooks Online video 
• Create and apply credit memos or delayed credits in QuickBooks Online

Now you can get back to business. Reach out again if you need anything. Have a good day!