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L
lewyding-gmail-c
April 11, 2024
Question

Can't connect with rbc bank

  • April 11, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

T
Trish_T
April 11, 2024

Hello lewyding-gmail-c,

 

Welcome to Community!  I can understand the impact, on your books, when you're unable to upload your transactions with RBC.  We are currently experiencing a disconnect with QuickBooks Online, for which our Development Team is working diligently to resolve the issue as soon as possible.  While the investigation is in progress, you can manually upload your transactions, to ensure your books remain accurate and up-to-date.  In addition, you can contact us here.  We would be happy to ensure you receive an email update when the connection has been restored.

 

Feel free to reach out with other questions.  We would be glad to help!

K
kvalentine8
April 17, 2024

Is there any updates on this? It still doesn't work.

T
Trish_T
April 17, 2024

Hi kvalentine8,

 

Thanks for joining us here.  I encourage you to contact our Customer Care team outside of Community, for further evaluation of your situation with RBC.  They will be able to escalate it for further investigation with our Development Team, and set you up for an email notification when it's been resolved.

 

If you have any other areas of concern, feel free to touch base with us again.  We would be happy to help!

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