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January 20, 2021
Question

Can't undo reconciliation,I get a spinning green wheel that does not stop. Tried different browsers and dumping their cashe,with no luck. Anyone experience this?Solutions

  • January 20, 2021
  • 1 reply
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1 reply

PatriciaT
January 20, 2021

Hi gholmes,

 

It sounds like you're using QuickBooks Online Accountant, and I'm glad to hear you're taking advantage of the undo reconciliation tool to easily manage your clients' books. I know how this tool is a lifesaver in your bookkeeping, and it's important to me that you can get back to using it.

 

Good job on doing some of the recommended troubleshooting steps to ensure the program is working as designed. I encourage you to verify you properly followed the steps to clear your cache to make sure this situation isn't browser related and try some other great troubleshooting steps to help you get back on track. Here are my suggestions.

If the issue persists after this, please reach out to our tech support team so we can have a closer look at your account.

 

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat
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You're always welcome to stop by if you need anything else! Have a great day.