Can we retrieve missing data in QuickBooks for a credit card account? I have data coming in before and after April. What can cause this problem, and how do we solve it?

Hey there sb40,

Thanks for reaching out to us here. It's important that you have the correct bank accounts in QuickBooks Online to ensure your books stay clean. QuickBooks Online is a great tool, it allows you to connect your bank accounts and upload your transactions. I can provide some information about bank accounts.

If you're referring to missing bank transactions, It may be browsing data on your system that is preventing the software from doing what it is supposed to do and not being able to upload your transactions. Here are some steps to resolve issues that are caused by browsing data:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

I would also recommend disconnecting your bank from QuickBooks Online and reconnecting it.

If you are still missing your bank transactions after trying these troubleshooting steps, You will need to manually upload your transactions by following the steps in this article.

Please reach back out here if you have any further questions, or if you're referring to a different issue.

@sb40 

Another option, utilize MT Online.

https://www.moneythumb.com/?ref=110