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heddy-smuin
Apr 29, 2019 9:24 PM UTC
Question

connect to a manulife bank

manulife bank won't connect...have called the bank and they have quickbooks in their list of acceptable programs.

14 replies

JamesM
Apr 29, 2019 9:54 PM UTC

Hi Heddy, 

 

Glad to have you join the Community. The ability to connect your bank to QuickBooks is key and I'll be happy to help with that. 

 

Thanks for contacting your bank. It's true that QuickBooks connects with Manulife Bank Canada. What happens when you try connecting it on your end? Are you getting an error message? If so, could you send me a screenshot of the error message you're getting? 

 

In case you need to urgently upload bank transactions to your QuickBooks account, there's a good article which shows you how to manually import transactions from your bank. Here's the link to it. I'll be here to assist. 

heddy-smuinAuthor
Apr 30, 2019 4:09 PM UTC

I have attempted to attach two screen shots...

heddy-smuinAuthor
Apr 30, 2019 4:10 PM UTC

and this is the other one...

SunnyH
Jul 11, 2019 12:15 AM UTC
@heddy-smuin wrote:

manulife bank won't connect...have called the bank and they have quickbooks in their list of acceptable programs.


I was able to connect with Manulife Bank account but not all the accounts show up. Only check and the Savings account show up and can be linked. The Manulife One account and other Manulife Loan accounts cannot be linked. Please assist.

Anonymous
Jul 11, 2019 2:30 AM UTC

Thank you for bringing this to my attention, @SunnyH.

 

Let me help share some insights about the missing accounts under Manulife Bank.

 

There are possible reasons why the accounts were not linked. It could be the account has been closed at the bank and therefore no longer showing up. To resolve this issue, please reach out to our QBSE Specialist so they can check this further using their extra tools.

 

Additionally, let me refer you to this link in case you encounter banking errors when trying to connect: Banking errors and transactions.

 

If you have other questions about bank connection or anything else, do let me know. I'll be here to help however I can. Take care.

tresorerie
Nov 8, 2021 6:36 PM UTC

Have been having the same issues with my Manulife accounts since Manulife updated their website...I talked to a Quickbooks specialist and he told me they are opening an investigation to solve the issue. Hope its going to work soon.

 

 

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