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L
LGylden
December 5, 2019
Question

Downloaded bank feed not reporting cheque number

  • December 5, 2019
  • 1 reply
  • 0 views

Since the update to QB Desktop 2020, we have noticed that the Downloaded bank (Scotiabank)  transactions is not including the cheque number when info is read into software.  This is causing problems with matching.  Software will not allow you to manually match the transactions since there is no cheque number in the file uploaded and displayed in the bank feed.   This is a bug as there was never an issue before the update to 2020 version.

1 reply

L
LauraAB
December 5, 2019

Hello Gylden,

 

Thanks for reaching out with this concern. I know how much easier the bank feed connection can make the bookkeeping process and I want to ensure you're able to start matching your transactions again.

 

We have reports of this issue with the Scotiabank connection in our bank feed. Our team is already on the job working with Scotiabank to determine what the cause is and to resolve it as quickly as possible.

 

While we're working on this, I recommend excluding transactions you cannot match. This'll ensure that you're staying on top of your feed and able to continue with any reconciling or other work you need to do.

 

If you have further questions or concerns, please direct them to our support teams. Learn about contact options and hours here: Intuit QuickBooks Desktop software support policies

 

Take care and have a great rest of your day!

J
jliem064
January 11, 2020

Hi there,

 

I am trying to decide to use Quickbooks versus another product.  I bought Quickbooks 2020, and while testing it out, am having the same problem with matching.  When is this problem going to be resolved?  As I am trying to make a final decision for my business. 

 

Thanks

 

Joel

L
LauraAB
January 13, 2020

Hi there, Joel,

 

Thanks for considering QuickBooks Desktop! I know it's important that you find the best fit for your business and I love that Desktop may be right for you.

 

I see in my system that our engineering team is still looking into this issue with Scotiabank's cheque numbers missing when importing the transactions into the bank feed. Considering how useful this tool is to many business owners, the team is doing what it can to resolve this as quickly as possible. At this time, I don't have an estimate resolution time that I can share with you.

 

I'd love for you to stick with us, but encourage you to make the best decision for you. I'm available if you have further questions.

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