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Jul 1, 2023 12:29 PM UTC
Question

Has anyone found that QuickBooks online , doesn't add up invoices correctly ,For a accounting program not to add up deposits correctly. Making a deposit is easy , but it added them up wrong , all checks were correct, same numbers, but to could not ad

Has anyone found that QuickBooks online , doesn't add up invoices correctly ,For a accounting program not to add up deposits correctly. Making a deposit is easy , but it added them up wrong , all checks were correct, same numbers, but ti could not add them up to the right total. This is not the first time, I had reached out to quickbooks about the issue, but no one got back to me , even after asking a few times, I even started a chat with them to get no answers, even when I was typing in the questions they were asking, said I took to long I don't think asking a question that takes about 15 seconds to type in was to long , even when they take 10 minuets to get back to you.Just lookign for answers since quickbooks did not get back to me the 10 times I asked

1 reply

Jul 4, 2023 3:31 PM UTC

Hi North bay 1,

 

Thanks for reaching out here.  Welcome!  It's important that you get the support you need, so you can complete your QuickBooks goals in a timely fashion.  In your situation, I recommend contacting us outside of Community for personal assistance, in a secure setting.  

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please feel free to reach back out, if you have any other questions.  We'd be happy to assist!