Hi, I'm having to update the secure bank connection daily to Nat'l Bank of Canada. This isn't ideal & I haven't come across this before. Can you assist in resolving this?

bhanita-hunwicks,

It's important that all your transactions are correctly accounted for in your books so that the account balances can be accurate. QuickBooks Online is a great tool able to import transactions from various banks in order to save you time with data entry. I can point you in the right direction for assistance with bank connections.

For help with having to connect your bank accounts constantly, I recommend reaching out to the QuickBooks Online support team. They'll be able to verify your account with you in a secure setting in order to check the connection in the system to provide troubleshooting steps to resolve the issue, and collect the necessary information to notify our engineers if the error persists. You can reach out to them using these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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if you have any other questions, feel free to reach out here.