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user72817
January 3, 2020
Question

Hi, It seems the import system missed one transfer from my bank account because I can't find it either in "For Review" or in "Reviewed" (Nor Excluded). What should I do ?

  • January 3, 2020
  • 1 reply
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1 reply

AddieC
AddieC
January 3, 2020

Hi there, 

 

QuickBooks Online can help you stay organized and save you time by allowing you to sync your bank account with the Bank Feed. The Bank Feed automatically updates your accounts nightly, and it'll pull in each of your transactions from your financial institution's website. 

 

If you're noticing that one of your transactions is missing, you need to perform a manual update. 

Here's how:

 

1. Click the Banking tab on the left navigation menu. 

2. Select Banking from the top menu bar. 

3. Click Update on the upper right-hand side of the page.

 

Here's an article with even more information for you to review: What to do if you can’t find downloaded bank transactions.

 

I hope this helps you get back on track. If you're still in need of assistance, please reach out to our tech support team. 

 

Have a great day.

U
user72817Author
January 3, 2020

Thanks, but I already pressed this update button and it doesn't import the transaction. I have every other transaction (unless there are other missing transactions I didn't notice). I can see the transaction on my band website.

AddieC
AddieC
January 3, 2020

Thanks for letting me know. I recommend reviewing the article I linked above about What to do if you can’t find downloaded bank transactions. This will guide you through further troubleshooting steps. 

 

If you've reviewed this article and you're still having trouble, please reach out to our tech support team so they can get this sorted out for you. 

 

Cheers.

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