How can I match customer deposits in banking? The deposit is on the invoice but the deposit can’t be matched - it's only possible to match payments for the balance owing.

Hi there,

QB Online makes it easy to match transactions and I'll be happy to show you how. 

Here are the steps you'll need to follow:

1. Select the transaction to expand the view. 
2. Review the “Records found.” These transactions are ones you already entered in QuickBooks.
3. Select the link next to each record to get more details.
4. Review the “Deposit to” field on the forms. Your transaction in QuickBooks is already in the account listed.
5. When you’re done, select Match.

QuickBooks now knows the record from your bank is the same one you already entered and won’t create a duplicate. Your work is done.

I encourage you to check out this helpful article further info on this: Match and categorize bank transactions in QuickBooks Online.

In case you have other questions, feel free to contact our support team using this link here.