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grandmadowning
April 11, 2019
Question

How do I set up my account to receive payments by American Express?

  • April 11, 2019
  • 1 reply
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1 reply

R
Rasa-LilaM
April 11, 2019

It’s great to see you in the Online Community, grandmadowning.


Let me welcome you first to the QuickBooks family. It’s my priority that you can receive payments via American Express.


The first thing to do is submit a request to add the account as one of the payment methods. Let me walk you through the steps to do this task.


Here’s how:

 

  1. Log in to your merchant account.
  2. Go to the Account tab.
  3. Click on the drop-down, then select Account Profile.
  4. Click on the Add American Express link.
  5. Enter the credit card information.
  6. Click on the Submit button.

Just a heads up, the process may take up to 2 business days. Once approved, you should now see the American Express logo when creating transactions.

 

These steps should guide you on the right track accepting payments using this account.


Please let me know if you have additional concerns about QBO. I’ll jump right back in to answer them. Wishing you the best.

 

S
shariglickmansg3brandingltd
August 14, 2020

It appears that I am able to accept American Express payments based on how I originally set up the account. But a client tried to pay me with American Express this week (transaction #PH0043105228 on Invoice #1011) but it says it's in review and to check my email. I checked my email and it doesn't provide any action item. It just says that it was processed. But the funds have not been received. Please advise. 

N
Nick K
August 14, 2020

Hi shariglickmansg3brandingltd,

 

Making sure you're able to receive payments from your clients quickly is what our payments add on is all about. I can help explain more about how payments works in QuickBooks Online.

 

In QuickBooks Online you can receive payments from Visa, Discover or MasterCard, However American Express isn't available at this time. Since your client already sent the payment, you'll need to cancel it so it can be sent again using an accepted payment method. You can void the payment by following these steps:

  1. Click Sales in the left navigation menu.
  2. Go to the All Sales tab.
  3. Find and select the payment transaction your to cancel.
  4. Click More, then select Void.
  5. Hit Yes, then OK.

Hope this was able to help.

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