How do you manually match deposits that wont sync

Hi donna-hudsonserv,

Welcome to Community!  It's important that you're able to match your transactions in QuickBooks Online to keep your books balanced.  I'd be glad to assist!

You can manually mark your transactions as cleared in your bank register by following these steps;

1. Open your Settings ⚙ and select Chart of Accounts

2. Locate the account in the list and click on Account history in the Action column

3. Click on the transaction to expand the view

4. In the Checkmark column enter 'C'

5. Hit Save

If you've connected your bank and credit card accounts to QuickBooks Online, transactions will automatically be matched with what you've entered into your books.  If you're currently unable to use this feature, due to a connection issue, please contact us outside of Community.  Our Customer Care team can work with you directly and look into the unexpected behavior in more depth from the back end.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Feel free to reach back out if you have any other questions.  We're always happy to help!