Question

How to link expense to payment account?

Forum|Forum|5 years ago
September 22, 2020
1 reply
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I uploaded my Visa statement into QuickBooks and I categorized all the expenses. Now I clicked on one of the entries to modify something and the system is asking for a payment account. I paid by Visa but my Visa doesn't show up, only my bank accounts accounts or assets accounts.

Do I have to select something else than Visa? I mean ultimately, I paid for the Visa statement through the bank account but first step I paid through the Visa account.

TIA :)

QuickBooks Online

L

LauraAB

Hello again Fishbowl,

Its great to hear from you again and I hope that things have been well since the last time you visited. I see last time you visited Community several months ago, you were working on a similar situation with your Visa expenses in QuickBooks Online. Your question is a bit different this time around since you're now wondering about the Payment account and I'm here to help you with figuring that out.

When you use a bank feed connection through the Transactions or Banking tab, the program should automatically be attributing a payment account to your expenses for you. This is because the program recognizes that the transactions coming in through the feed are linked to the account (in this case, the Visa card) that's connected to QuickBooks Online. When you add, match, or otherwise categorize the transactions, there isn't the need to pick a payment account because the program already knows.

Since you're seeing a prompt for a Payment account, it sounds to me like you're uploading the transactions from your statement in another way. Whether you're using the method to manually upload transactions from the bank or you're even manually entering expenses, there will be a field to pick the payment account (or QuickBooks account) that the expense is linked to. You can use the drop-down menu to choose the one you need, which it sounds like you're doing, but simply not seeing the Visa option.

When that's the case, it typically means you haven't set up the account in your QuickBooks Online Chart of Accounts. If that's the case, you'll want to first create that account. Sometimes you can do so from those menus by clicking +Add or +New right in the drop-down, but if you're not seeing that option, first exit out of that and navigate to the Accounting tab. There, you can click New to set up your Visa account. This article can help: Understand the chart of accounts in QuickBooks.

Given your previous post, it sounds like you may have already set up the Visa account, in which case I recommend verifying that it's still in the Chart of Accounts. You can also double check that it hasn't been made inactive by selecting the small gear icon above the Action column and selecting Include inactive. If it was made inactive but you need it, click Make active to make it active again.

Once that's all set up, you should see it in during your upload process. If you're still having trouble, I encourage you to contact support to go over this with an agent. They'll be able to review what steps you've taken to ensure that you have the setup you need and help you move forward. Here are the contact options.

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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Wishing you the best!