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1231 4645 2682 784
February 1, 2021
Question

I am having a problem with reconciling. It is a programming issue that QB is aware of. It has been 8 weeks. I am looking to see who else is affected by this.

  • February 1, 2021
  • 1 reply
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1 reply

J
JamesM4
February 1, 2021

Hello there, 

 

Thanks for reaching out again. Rest assured, our engineers are working diligently to get you on track with your reconciliation. Your time is valuable and I appreciate your patience with this. Let me know if you need anything, I'll be here in case you have other questions.

1
1231 4645 2682 784Author
February 18, 2021

Is there an update?  2 weeks has now passed since your last response.  We still are unable to reconcile any of our accounts.  Our year end has come and gone and we must reconcile our accounts in order to close our books.  This issue is now 3 months old.  I highly doubt this is high priority for you if it has not been resolved within 3 months.  I have requested a credit/refund from QB in light of the fact that they are not delivering the product that they claim to.  Please tell me what other programs are available that we can utilize our data from QBO.  We simply cannot continue to pay for a product that is not functioning properly. 

When you go to a restaurant and have a bad meal they either prepare a new one or give it to you for free. 

When you rent a car and it does not start - they give you a new car or they don't charge you and you go somewhere else.

Get the drift?

 

J
JamesM4
February 19, 2021

Hi there. Glad to hear from you again. I see that our engineers are still working on this. I appreciate the time you've invested so far as we're working diligently to get you up and running so you can work on your reconciliations. You've been a valuable part of the QuickBooks family and I'd be sad to see you leave. Our engineers can send you email updates directly regarding the status of the issue. In order to get these emails, you'll have to contact our support team and request to get added to the list. This saves you time as you'll be getting updates directly from the team that's working on this. Let me know if you have other questions, I'm here to help. 

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