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Jul 15, 2020 11:42 PM UTC
Question

I am trying to edit an employee the green button to submit changes is vanished. this has been happening a lot and I cannot make any changes

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1 reply

Jul 16, 2020 12:12 AM UTC

Hi leanne-nelson,

 

Making sure you can edit and adjust information on the go is a key feature of QuickBooks Online. It helps you save time and address any changes to your company. I can help get this resolved with you.

 

Since QuickBooks Online is a web based program the main cause for loading errors or missing information would be due to problems with the browser. This is usually caused by damaged or corrupt cache and cookies or simply just to many for the browser to run properly. You can clear the cache and cookies on any internet browser by following the steps in this link. If you still have issues after clearing your cache and cookies I'd suggest trying another browser. 

 

Should you still have issues you can reach out to our support team by following the steps here.

 

Have a great night!