I am trying to reconcile my credit card, however the box to clear the item does not appear. How do I change the screen so that shows?

Hi connie-yourlink-,

Welcome to the Community. Being able to reconcile your accounts is essential to ensure that your transactions are correctly recorded in your books. QuickBooks Online is a great program that gives you the ability to simply track your sales and expenses. I'd be glad to point you in the right direction to reconcile your account.

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I encourage you to refer to the following steps to complete some browser troubleshootings.
 

• Clear browser cache.
• Try in a private browser window.
• Use another browser type.
• Make sure you're using supported browsers.
• Turn off any ad and popup blockers temporarily.
   

If the steps provided above don't work, I recommend that you contact our customer support team. They will be able to take a closer look at this. Here are some options available to reach out to our team.

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, in a private message.
   

Let me know if you have questions, I'll be happy to help.

I've found that if I save the entries I have done, exit and then re-enter the reconciliation module, the missing boxes show up.