I have a partial match in the banking feed. I cannot figure out how to fix. What can I do?

Hi there, 

Thanks for reaching out to us here. I'm glad to learn you're using QuickBooks to keep track of your transactions. It's essential you're able to match your transactions so you can continue to focus on your work with peace of mind. Rest assured, I'll be happy to steer you in the right direction. 

First, it's important to make sure you're following the right steps to match your transactions and I trust that you are. For future reference, here's how:   

1. Locate the transaction in question with the Match option in the Action column.
2. Note the Date, Description, Payee, and amount spent or received.
3. Click on the downloaded transaction to expand the view.
4. From here, review the Matching records found in QuickBooks.
5. Click on the link next to each match to get more information.
6. I'd recommend checking to make sure you've got the correct match. This includes reviewing the Deposit to, Payment method, and Bank account fields on forms for the existing transaction in QuickBooks.
7. If this is the correct match, close the open transaction.
8. Select Match.

If you can't find a match, here are some reasons why that could be: 

• The transaction has not been reconciled.
• The transaction was entered using the same bank account.
• The transaction has not been previously matched to another bank downloaded transaction.
• If it is a deposit or payment received, make sure it is not on the Bank Deposit page (undeposited).

I encourage you to check out this helpful article with more info on how to: Categorize and match online bank transactions in QuickBooks Online. Feel free to ask other questions, I'm here to help.