I have a payment that is not showing up in the reconcile ledger, any idea what has happened?

Hi pdcsidney.

Having all your information show up when reconciling is a key part to verifying everything has been matched and entered. I'd be happy to go over how to get your payment to show up when reconciling.

The two main reasons a payment isn't showing up in a reconciliation would be date and account. If the date of the deposit was entered incorrectly it wouldn't show when checking the ledger. To check the date of an invoice payment made by a customer you can go to Sales>Customers>Find the customers name>Search through the transaction list and open the payment. If it's a bill payment go to: Expenses>Suppliers>Find the Suppliers name>Search through the transaction list and open the payment. If the date is correct you should also make sure the payment is going into or coming out of the right account. 

If neither of these fix the issue I recommend contacting our support team as they can look into this further with you. You can reach them by one of the following methods: 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Have a great day!