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July 24, 2021
Question

I have USD bank account and USD expense after posting bank payments it gives error currency is invalid for customer/supplier/account

  • July 24, 2021
  • 1 reply
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1 reply

July 26, 2021

Hello nkadri,

 

QuickBooks Online has a great multicurrency feature to help you organize transactions and balance accounts for your business's books that use something other than your home currency. I'm glad to see that you've already got it set up, and I have an idea of why you may be receiving the error message about the currency being invalid even though your bank account is in USD.

 

To start, I'd like to note that I see you have a number of questions posted to the international section of our community. If you're using an international version of QuickBooks Online, I recommend returning to that section of the community to ensure you're getting the right steps for that version of the product. This is currently the Canadian section of Community, and the Canadian and international/global versions may have different features and capabilities. You can head back to the international section here: QuickBooks Community Global

 

For the Canadian version of QuickBooks Online, typically this error message means that some part of the transaction is in a different currency. If you've created the transactions manually, you'll want to ensure that the original transaction and supplier are also set up for USD currency. You can do this by navigating to the Expenses tab, and the program should have a column displaying what currency a transaction or supplier is using. If they're not in USD, it'll mean recreating the supplier with the correct currency and then either change the supplier on your expense transaction or delete and recreate it. Here are some articles that can help with what I've just mentioned.

If everything is lining up with the same currency, taking a closer look at your setup and how you're recording transactions will help. For that, please reach out to our Canadian support team using one of the options below.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Don't hesitate to give us a shout!