I'm entering an address for a new employee and it not recognized. I keep getting a message that the city, province and postal code don't match. How do I fix this?

Hi there,

An address is an essential piece of information. I'll be happy to assist you with entering it for your employee in QB Online.

Since you've verified the employee's address is correct, I suggest checking on the Canada Post website to make sure everything is correct. Sometimes there may be small errors that are easy to miss. Here's a link to the Canada Post website. Try entering your address on the website and verify that there are no errors.

If there are no errors, I recommend clearing cache and cookies on your browser. Doing this helps by fixing most issues the site may be having. Here's an article which shows you how to do that: Clear Cache and Cookies. 

Give this a try and if you're still having issues, I recommend contacting our support team using this link.