I see a beginning balance for the account when i am in the reconciliation window but there is nothing in the bank register. This is the first reconciliation.

Hello!

Welcome to the QuickBooks Community. It's awesome to see you're reconciling your books in QuickBooks Online as this will ensure that you're accounting for all the transactions you need for the business. I want to make sure you're on the right track with this process so you can balance your books.

Checking the account register is the perfect place to start when you're not sure where the beginning balance is coming from. When you've created a beginning balance entry or set a beginning balance when you created the bank or credit card account, you'll see the related transaction there. The transaction would show the Opening balance equity account and have Opening balance in the memo column. If you made a mistake with this entry, you can change it right in the register by clicking it and then edit. This article explains that process in more detail: Fix beginning balance issues during your first reconciliation in QuickBooks Online

It sounds though like you don't have that sort of entry since you say there's nothing in the bank account. For that reason, it'd be best to have one of our support agents look over this with you so there's a clearer sense of what's going on. By collecting details and using screenshot or a screen share session to see what you're seeing, the agent will be able to help you get back on track. Here's how to contact support.

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat

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