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brent-calgarytec
February 28, 2023
Question

I transferred funds from PayPal to our bank. When the bank feed updated, it appears as if it was from the bank to PayPal in the PayPal account. The bank acct is correct.

  • February 28, 2023
  • 1 reply
  • 0 views
If I reconcile the transaction, the ending balance correct even though I can’t match the transfers to each other between the two accounts. I suppose it doesn’t whether it’s matched or not if the balances are correct, but it definitely is a glitch.

1 reply

A
Amanda-B
February 28, 2023

Hey there brent-calgarytec,

 

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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