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June 6, 2023
Question

I was manually uploading bank transactions in 1060 chequing then I connected to my bank but I now have two bank accounts but it should be just one

  • June 6, 2023
  • 1 reply
  • 0 views
Should I disconnect it again and start over

1 reply

June 6, 2023

Good evening bpinsulation-co,

 

Thanks for reaching out to us here. Making sure you get the support you need is our top priority. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.