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October 28, 2023
Question

I was missing bank transaction and when I went into my bank I used the wrong name and it created a second account. How do I fix it?

  • October 28, 2023
  • 1 reply
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1 reply

October 30, 2023

Hi mike-synergyts-c,

 

Welcome to Community!  QuickBooks Online is a dynamic program with the features you need, in situations such as this.  When duplicate accounts are created they can be merged, so your chart of accounts remains organized. I'd be happy to help!

 

Please be advised that merging accounts cannot be undone and the reconciliation history may not be saved, but the transactions will remain on the merged account and stay reconciled.  I recommend saving your reconciliation reports first. 

 

Follow these steps to merge accounts;

 

1. Open your Settings ⚙, then select the Chart of Accounts

2. Locate the account you want to keep and use the dropdown ▼ in the Action column to select Edit

3. Take a screenshot or note the Account Type, Name, and Detail Type. These must be exactly the same between the accounts you'll be merging

4. If the Is sub-account option is marked, note the parent account 

5. Go back to the Chart of Accounts and locate the duplicate account 

6. Use the dropdown ▼ in the Action column and hit Edit

7. Change the Name and Detail Type so the duplicate account matches the account you want to keep exactly. 

Note; If you need to mark Is sub-account, keep in mind:

  • If you're merging two parent accounts, make sure they don’t have any sub-accounts.
  • If you're merging two sub-accounts, make sure they both have the same parent account.
  • If only one is a sub-account, uncheck the Is sub-account option so it becomes a parent account.

8.Hit Save and then Yes to confirm.

Here's a helpful guide for your reference.

 

If you have any other questions, please feel free to reach back out.  We are always glad to assist!