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C
cgermsheid
January 29, 2020
Question

In reconciliation, my beginning and ending balances are correct. All transactions selected match the bank statement. But my Payments amount is over by $5400! Help?

  • January 29, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

J
JamesM
January 29, 2020

Hi there, 

 

You've reached the right place for help. I'll be happy to help you with reconciling your accounts so you can get back to doing what you enjoy.

 

If you've already reviewed your opening and beginning balances, you can focus on the ending balance in QuickBooks. At the end of your reconciliation, the difference between the ending balance in QuickBooks and your bank statement should be $0.00. If there's still a difference, your accounts still aren't balanced. Here's how to fix it: Fix issues while you’re reconciling. 

 

I encourage you to check out the helpful resources below:

If you still have questions, please contact our support team using this link. 

 

C
cgermsheidAuthor
January 30, 2020

Thank you for the links. I solved the problem by clearing the filter and scanning everything in the reconcile window. There were transactions selected from a more recent month that has not been reconciled yet. Once I deselected them, my difference was zero.

 

I click the button at the top of the entries to "select all" but I am not able to click it again to deselect them. This has caused me some grief, though now I know what to look out for. I tried it in different browsers but still have the same result. Is this a glitch that Intuit is working on? I need to be able to deselect the ones that QBO automatically marks when I start the next reconciliation. It is very time consuming to click each individual transaction.

J
JamesM
January 30, 2020

I wouldn't want anything causing you grief. It's important you get the support you need with this. I recommend contacting our support team using this link here. Feel free to ask other questions. 

C
Chelsea403
April 23, 2020

Hello,

 

I started a reconciliation in a new month. When I click start reconciliation there is a difference showing immediately when no transactions have been matched. My prior month's are reconciled? WHy is it showing a difference if nothing has been matched?

T
tinad
March 25, 2021

I am having the exact same problem today! Previous and ending balance are correct and I cleared all auto selected transactions to start fresh and it automatically starts me off with a difference. Did you find out where the problem was? I'm desperate and need to get my account reconciled asap!

L
LauraAB
March 25, 2021

Hello tinad,

 

Thanks for jumping on this thread. I want to make sure you're able to get back on track with reconciling your accounts so that you can move on to other work you need to complete in QuickBooks Online or other work in general. I'm here to help get you to where you need to be.

 

I see that you've posted a question about this same issue in our US QuickBooks Community forum. This current thread is in the Canadian forum, so if you're using a US version of QuickBooks Online, I recommend returning to that forum and your thread to wait for a response. It's important to make sure the right team is tackling these kinds of issues. Here's a link to your original post: Anyone having problems reconciling. If you'd prefer to work with support directly, feel free to use the options outlined here: QuickBooks Online Support (US)

 

If you are working in QuickBooks Online Canada, I'll leave the contact details for our support teams at the end of my response. I first encourage you to try troubleshooting steps like clearing cache, using a private browser, and even trying a different browser type to see if the error persists. Since QuickBooks Online is a cloud software, it can be impacted by things like temporary Internet files and even browser compatibility, so these are a good place to start.

 

To get further assistance with this, please use one of the following options to connect with our support team.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

A member of our team will be able to work with you one-on-one to troubleshoot further and figure out the next steps to resolve the problem.

 

Have a great rest of your day!

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