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L
lindzee
February 23, 2024
Question

Is QuickBooks fixing the bank link to Desjardins?

  • February 23, 2024
  • 1 reply
  • 0 views
Our bank accounts have been disconnected for a week - the bank states they have made no changes to security logins, or our account.  Our logins work directly with the bank but not in quickbooks

1 reply

A
Amanda-B
February 23, 2024

Hello, Lindzee.

 

Thank you for reaching out to the community for support. I would be happy to help you.

 

Ensuring that you are able to connect your bank account without experiencing any issues is important to us. At this time, our engineers are aware of the issue and are working to resolve it as quickly as possible. I recommend that you contact the support team outside of the Community so that they can attach your account to the list of affected accounts. You can contact them by following these steps:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.

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