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silhouettebookke
March 15, 2023
Question

Is there a fix for this? My client is with Alberta Treasury Branch bank here in Alberta. Keeps asking to complete secure connection for many days now.

  • March 15, 2023
  • 2 replies
  • 0 views
A new code is given, and entered.  Bank feed seems to connect, but when I ask for it to update, I get the same message "Something isn't working......"

2 replies

T
Trish_T
March 15, 2023

Hi silhouettebookke,

 

I appreciate you reaching out here.  Welcome!  QuickBooks Online is currently experiencing connectivity issues with ATB.  Although our Development Team is working diligently to resolve the issue as soon as possible, I don't have an ETA for resolution at this time.  However, if you'd like to be notified of the status of the investigation, please contact us outside of Community, so we can get you set up for email updates.  In the interim, you can manually upload your transactions so your account remains accurate and up to date.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please don't hesitate to reach back out.  We're always happy to help!
 

T
Trish_T
March 15, 2023

Hi silhouettebookke,

 

I appreciate you reaching out here.  Welcome!  QuickBooks Online is currently experiencing connectivity issues with ATB.  Although our Development Team is working diligently to resolve the issue as soon as possible, I don't have an ETA for resolution at this time.  However, if you'd like to be notified of the status of the investigation, please contact us outside of Community, so we can get you set up for email updates.  In the interim, you can manually upload your transactions so your account remains accurate and up to date.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please don't hesitate to reach back out.  We're always happy to help!
 

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