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July 21, 2023
Question

Is there a good reason why some random bank transactions do not show up in the bank feed?

  • July 21, 2023
  • 1 reply
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1 reply

July 21, 2023

Hi riverside6,

 

Welcome to Community!  Having your bank accounts updated in QuickBooks Online is a valuable time saver.  It's important that your transactions are uploaded successfully, to ensure your accounts up-to-date.  I'd be glad to assist!

 

After updating your transactions in QuickBooks, you'll see the items in the For Review tab.  If you notice missing transactions, they may have been automatically categorized, if Bank Rules have been created and applied.  I suggest taking a look in the Categorized tab to see if the missing transactions are there.  In addition, I recommend clearing cache on your browser to see if the issue persists.  Alternatively, you can manually upload transactions, and it's important to prevent duplication.  For this reason, I encourage you to contact us outside of Community, so we can navigate through the process with you, and ensure you're account is balanced as soon as possible!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, feel free to reach back out.  We're always happy to help!