Is there a problem connecting with HSBCNet banking? I was happily connected for the last 6 months and then over the weekend the connection failed and will not reconnect.

Hello mike-c-macmillan,

The bank feeds help streamline your bookkeeping by automatically downloading your transactions. It's our goal to always provide this connection without hiccups, so you can benefit from the incredible time savings and the added ease of reconciling. By reviewing bank transactions regularly, you're verifying the accuracy of your data as you go, so you can be confident you'll always produce accurate reports and tax returns. I want to make sure we get this back up and running as quickly as possible. 

I haven't been able to find any reports of issues with the Canadian product, so I'd like the opportunity to take a closer look at your account. Please choose from the following methods to get in touch, and an agent will be able to investigate the issue on our end.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Don't be afraid to reach out! The earlier we start looking into this, the faster we can get it resolved.