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Lou10
May 10, 2023
Question

Is there a reason why Servus Credit Union bank and mastercard feeds are not connecting?

  • May 10, 2023
  • 1 reply
  • 0 views
I have two clients who are having issues with re-connecting their bank feeds, especially the MasterCards.  Both of them bank with Servus Credit Union.

1 reply

T
Trish_T
May 10, 2023

Hi Lou10,

 

Thanks for reaching out to Community!  The QuickBooks Online Development Team is currently investigating the connection issue with Servus Credit Union.  Although we don't have an ETA for resolution, you can manually upload your transactions in the interim to ensure your accounts remain up to date.  In addition, I suggest contacting us outside of Community, so our Customer Care team can set you up for email notifications regarding the status of this situation.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please don't hesitate to reach out again.  We'd be happy to help!

 

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