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catherine-smeltz
Mar 31, 2023 3:04 PM UTC
Question

Is there any way for the bank feed to work with MFA?

Now that the bank requires push notifications to update the bank feed, the accounts don't update any more because I receive 6 push notifications at a time and can only confirm one. As well, when I try to fix one connection, I need to confirm the push notification twice before that one account will link. But I can't relink all 6 accounts every day, one at a time, in order to get the "real time data" that QBO advertises as a benefit of their platform.

1 reply

Trish_T
Mar 31, 2023 5:05 PM UTC

Hi catherine-smeltz,

 

Thanks for reaching out here.  Connecting your bank and credit card accounts to QuickBooks Online is a dynamic way to update your transactions effortlessly.  Multi Factor Authentication is an additional security feature to protect your information.  I recommend contacting us outside of Community, so our Customer Care team can work with you directly and ensure you're able to connect your account as soon as possible!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

Please don't hesitate to reach out with other questions.  We'd be happy to help!

 

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