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chris-yeramian
May 14, 2024
Question

Issues with National bank QBO connections?

  • May 14, 2024
  • 1 reply
  • 0 views
Is anyone else having issues with the new National Bank portal. QBO isn't giving the full list of bank/CC accts to choose (re)connect? We have 10+ accounts for the diff entities, with 1portal log-in. Everything worked fine prior to this, now when trying to re-connect , QBO is only showing a list of 5-6. 

1 reply

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Trish_T
May 14, 2024

Hello chris-yeramian,

 

Welcome to Community!  QuickBooks Online, enables you to connect multiple business and personal bank accounts, so your books remain up-to-date.  However, the issue you're experiencing has been reported by other QuickBooks customers.  For this reason, I recommend contacting our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to work with you in real time and assess the issue in more depth. In addition, they'll be able to escalate it to the QuickBooks Development Team for further investigation, and set you up to receive an email notification when it's been resolved.

 

If you have any other questions, please feel free to reach back out. We would be glad to help!

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chris-yeramianAuthor
May 29, 2024

Hi Trish,

Thanks for your response. I spoke to a QBO agent on the phone a few weeks ago. He took note of the issue and confirmed that it had been flagged previously. I haven't heard any updates since. Do you have an idea of when this will be resolved?

 

Chris 

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Trish_T
May 29, 2024

Hi chris-yeramian,

 

Thanks for reaching back out to us here.  I currently don't have any updates at this time.  However, you should receive updates via email, if you've been set up for them at the time of your latest interaction with our Customer Care team.  Please don't hesitate to contact them again, to ensure you've been added to the list of affected users.  In addition, they'll be able to see if you'll be receiving status updates as they come available.

 

Enjoy the rest of your day!

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