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March 3, 2020
Question

Job is done and paid in full and remaining payment was matched but I can't seem to be able to match the three email transfers that were sent as a deposit for the job.

  • March 3, 2020
  • 1 reply
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Playing catch up for 2019 so I'm working backwards. Quickbooks automatically recognized all other customer deposits but not invoice deposits where the customer sent multiple instalments for a deposit on the job.

1 reply

April 8, 2020

I'm assuming you used the 'Receive Payments' function to record your deposits prior to the job being done.  When you receive a payment without linking it to a particular invoice, QBO saves it as a credit to your customer.

 

Once your invoice is created, go back to the payment you received for that customer, and a list of outstanding invoices will be shown.  Apply the credit to the applicable invoice(s) and save.  This is probably easiest done by going to Sales-->Customers and viewing the Transaction List.  You will see any unapplied credits there.  Open them and apply the payments to the outstanding transaction(s).