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M
MatchGirl
March 11, 2022
Question

Manual Reconciliation is greyed out

  • March 11, 2022
  • 1 reply
  • 0 views

I accidentally recorded a payment as an expense rather than a bill payment. That expense was reconciled. when I realized my error, I deleted the reconciled expense, entered the correct bill payment, and went back to manually mark it as reconciled. I cannot do so because the reconciliation field is greyed out in the bank register. Please see attached screenshot. How can I reconcile this transaction?

1 reply

H
Henock K
March 11, 2022

Hi MatchGirl,

Welcome to the Community. Welcome to the Community. Being able to reconcile your accounts is essential to ensure that your transactions are recorded correctly in your accounting system. QuickBooks Online is a great program that allows you to reconcile your accounts and to make sure that your books balance. I'd be glad to point you in the right direction regarding manual reconciliation. 

 

Reconciling accounts allow to you verify that payments from customers or vendors that appear in the bank are also entered in your QuickBooks account. If the box to adjust the reconcilliation status is greyed, I'd encourage you to complete some browser troubleshooting steps as cache and cookies can prevent the system from functioning effectively.

 

 

If the steps provided above don't work, I recommend that you contact our customer support team as they can have a closer look at how to resolve this. Here are some options available to reach out to our team.
 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 

Social Media: Facebook, Twitter, in a private message.

 

Let me know if you have any questions, I'll be happy to help.

 

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