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kv04
June 27, 2022
Question

Matching cancelled payment in bank feed

  • June 27, 2022
  • 1 reply
  • 0 views

Supplier recently reached out telling us to settle an account for December 2021. We've made payment on February 2022 and already matched transactions with the bank. Supplier said payment on February was cancelled and did not push through so we sent payment again on June 2022. Now, the recent payment has come up in the bank feed and I can't match it with the original bill because it was previously matched with February payment. I'm unsure how to proceed since previous months have already been reconciled so unmatching the previous payment will make the accounts unbalanced.

1 reply

A
Alex M
June 27, 2022

Hi there kv04,

 

It's vital that all your transactions be entered correctly so that your books are correctly entered. QuickBooks Online is a great tool able to help you keep track of the amount you've paid to suppliers so that you can know how much you owe. I can provide some information about bill payments being returned.

 

In order to record a returned payment in QuickBooks Online for a payment you made to a supplier, I recommend taking a look at this article about bounced cheques. While your payment may not have an NSF fee attached to it, it does have the steps on how to record a returned payment so that you can have the open balance on the bill so you can apply a new payment to it.

 

if you have any other questions, feel free to reach out here.

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